• All order cancellations are subject to a 3% processing fee (customer absorbs this cost — no exceptions).
• Store credit cancellations are exempt from this fee.

• Sale items, flash sales, promotional/holiday sales
• Custom sinks
• Cabinet hardware
• Special order items
• Installed products

• Most standard items may be returned within 30 days of delivery (*exclusions apply*).
• Items must be unused, undamaged, and in their original, unmodified packaging.
• Not accepted:
  • Returns without the original box
  • Boxes that are defaced, written on, or modified
  • Returns after 30 days
  • Returns with customer-arranged postage
  • Items damaged from improper repackaging
  • Items that have been installed, used, altered, or modified

• Returns require prior approval and a valid RMA# — unauthorized returns will be refused and returned at the customer’s expense.
• Use our self-service return portal to begin processing your return if applicable, or contact Customer Support for assistance.
• Package items exactly as shipped; improper packaging may result in denial of return.

• Refund = original payment minus:
  • 15% restocking fee
  • Return shipping cost
• Issued within 48 hours after inspection (inspection takes 24–48 hours).
• Large/freight order refunds may take additional time due to banking timelines.

Refunds are issued as in-store credit only.

• Double-check dimensions, finish, and style before ordering.
• Finish samples available upon request.
• Photos are accurate but may vary slightly depending on your home lighting.

• Report within 30 days of delivery.
• Email support@strictlykb.com with your RMA# and clear photos/videos.
• We cover all shipping costs for approved damaged/defective returns.
• We may provide troubleshooting steps before sending replacements — many issues stem from installation or misunderstanding of features.
• Faucet Installation Note: Before connecting any faucet, bleed several gallons of water from each shut-off valve to flush debris. Damage from skipped flushing is not covered under warranty.
• Replacements ship within 48 hours of an approved return.

• Inspect freight deliveries at arrival and note any visible damage on the delivery receipt before signing.
• Failure to document damage at delivery may void claim/replacement eligibility.

• Orders returned due to incorrect address or refusal of delivery are subject to reshipment charges and all related return shipping fees.

• Lost or stolen packages will not be reshipped without a new purchase.
• We will file a carrier claim and await the outcome before issuing any refund.
• If you want a replacement immediately, the order must be repurchased. Otherwise, please wait for the claim to close for a refund on the original order.

• Once marked “delivered” by the carrier or picked up locally, you acknowledge satisfactory receipt.
• Fraudulent disputes will be prosecuted, reported to your bank, and result in a permanent ban from our site.