I thought Customer Service was an anachronism until I did business with Strictly Kitchen + Bath. Every step of the way, from inquiries to ordering to delivery and quality, everything has been stunningly professional. Though my items haven't been installed or used yet, I am anticipating a happy ending. And, if I need any support, I'm confident they'll be there!
I just spoke with Customer Service who would not accept a return of a new item that was outside of their 30 day return policy. I informed the representative that I was seeking to return the faucet I purchased because it is a completely different color finish than the hardware I had purchased, which was majorly backordered. The faucet is still in the original packaging. It was not touched and is still available for purchase on the website. I was told no exceptions can be made. I understand policies and business concerns, I am an attorney, but I am also a business owner and appreciate customer service, which is completely lacking here. There was zero understand for the realities of home renovation/construction at this time. Spend your money elsewhere.
Sink came in a couple weeks delayed due to current unavoidable shipping issues. A very professional and empathetic staff memeber Johnnathan reached out to explain what was going on. Picking up my sink today!
Great customer service and large selection sinks and accessories. Used their Plumber to hook-up the new faucet, disposal and dishwasher -- he completely rebuilt the plumbing to make the new sink plumbing work correctly -- and it is perfect. Highly recommend !
They have the best customer service I have experienced from any website/company ever! I ordered kitchen sink hardware from their website and ended up ordering parts that were not going to work for my sink. When I called they stayed on the phone, helped me order the correct parts, and sent me a mailing label to send back the parts I ordered incorrectly. My 2nd experience was the fact that the faucet I purchased from their site ended up being defective. I left voice mail they called me back right away, apologized all over, immediately sent out a replacement same day, sent me free postage mail label to send back the broken faucet. didn't make me wait until they received old faucet to send replacement out. I highly recommend this company - they have unique products that are made in u.s.
We were referred to Strictly Kitchen and they were outstanding! We have granite countertops and the sink we purchased would not fit. Would not anchor Jeff Wolf, GMR Granite made the referral. We found a sink and the installed it the next day. Excellent work. Nice sink!
TERRIFIC EXPERIENCE ABD PRODUCT QUALITYI found this business after looking at another High End Manufacturer’s Zero Radius Sinks.Strictly Sinks item was of exactly the same quality in terms of metal, process, gage etc, and it was Thousands of dollars less!!Ordering was easy, Jonathan in Service was always available for quick answers and I received my items quickly.My sink is now installed and my friends and family are WOWED. I chose the copper finish with all accessories and soap dispensers and it is stunning.Highly recommend this company. They are honest and sincere about helping customers find the right solution and product.
Terrific experience. Called to purchase extremely hard to find sink overflow hole trim covers. Salesperson knew exactly what I was talking about. I ordered five in chrome. My out-of-state order was processed immediately and I received them the very next day! Good quality product. Perfect fit.
My very tiny powder room was just redone by Strictly Sinks. They did a fabulous job! They provided resources for granite, a beautiful faucet and a unique sink along with superb workmanship. The job was daunting because they had to work around almost 50 year old fixtures, wallpaper, plumbing , etc. Other big box resources refused the job, or would only do it for exorbitant pricing! Strictly Sinks did the job, quickly, and was reasonably priced. They anticipated potential problems, gave great suggestions and now I have a beautiful powder room. Everyone was pleasant to work with, efficient and punctual. I could not be happier!
Nothing but perfection from Strictly Kitchen and Bath. I ordered the workstation sink and my wife loves it. Also got the gold large faucet - absolutely gorgeous. Shipped quickly all the way to south Florida. Matthew was a pleasure to work with. Do not hesitate when it comes to these guys. Honest and reliable.